Past Meetings

From Crisis to Confidence: Creating High Reliability in Healthcare (Dr. Joseph Bormel, Quadramed)Back

05/20/2005

May's Health TechNet meeting, on Friday, May 20, featured a presentation by
Dr. Joseph Bormel of Quadramed entitled "From Crisis to Confidence:
Creating High Reliability in Healthcare."

The presentation applied current healthcare improvement thinking on taking
the highly error-prone healthcare processes and making them more reliable
using principles developed over the last 50 years in other industries. A
core principle is creating a shared sense of 'mindfulness' about the
potential ways our world can fail. The model (Weick and Sutcliffe) has
been adopted by Don Berwick's Institute for Healthcare Improvement (IHI)
and applied to EHR design and deployment.

We also heard a related presentation from Ken Turner of Bon Secours Health
System about Bon Secours' participation in IHI's Reliability Organizations
initiative. Ken is the leader of quality initiatives at Bon Secours.

This was an interesting exploration about what health care can learn about
error reduction from the experience of other industries.

We also heard an update from Suniti Ponkshe on the TEPR conference earlier
that week, and a short informational presentation by Catherine Michela
about TEC International's executive training programs and support groups.

(Copies of presentation materials are attached below.)

*** "Why women live longer than men” Presentation by Joseph I. Bormel, MD, MPH, Chief Medical Officer of QuadraMed Corp.
http://www.quadramed.com/web/docs2/Bormel_HIM.pdf

*** Poem written by Andrew Barbash, founder of LAXOR